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After it is fixed

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4 steps
  1. 1
    What broke

    One sentence. If it takes three, you have two problems.

  2. 2
    What told you

    And how long after it started. That gap is the thing worth fixing.

  3. 3
    What you tried that did not work

    The half everybody leaves out and everybody needs.

  4. 4
    What would have caught it sooner

    A check, a number, a different threshold. Something you can actually go and make.

More in Being on call

When something pages you

Read what fired, say whether it is real, then fix it or hand it on.

Handing the pager over

Putting something live